Frequently Asked Questions / Shipping
Frequently Asked Questions
1. How long does it take to produce my order?
All our products are custom-made. The estimated production time is 2 to 3 weeks, depending on the current order volume.
2. What materials do they use?
We use high-quality PVC and acrylic, resistant to sun, rain, and coastal environments. They are designed to last and maintain their color and finish.
3. Can I customize the design?
Yes, you can choose the color, font, and decorative elements, including the Puerto Rican flag or special designs.
4. Do they offer illuminated numbers?
Yes, we have models with solar light, electric light, or without light.
5. Do you ship outside of Puerto Rico?
Yes, we ship to all of Puerto Rico and the United States. Shipping costs are calculated at checkout.
6. Can I pick up my order in person?
Yes, you can pick up your order at our store in San Juan, Puerto Rico, at Esquina Martinó, Ave Emiliano Pol.
7. How can I pay for my order?
We accept credit and debit cards (Visa, Mastercard, American Express), PayPal, ATH Móvil, Shop Pay, Google Pay and Apple Pay.
8. Do they have a warranty?
Yes, all our products come with a satisfaction guarantee. If your product arrives defective or with a manufacturing error, we will replace it or issue a refund.
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Production and Shipping
- Production time: 2–3 weeks from order confirmation and payment.
- Materials: High-strength PVC and acrylic, suitable for outdoor and coastal climates.
Delivery methods:
- Picked up at our store in San Juan.
- Shipping to all of Puerto Rico and the United States via reliable carriers.
- Shipping cost: Calculated at the time of purchase based on the delivery address and package size.
- Packaging: Our products are carefully packaged to prevent damage during transport.
